Galleria Supermarket Express Wellesley

Small Korean grocery store located downtown that has a variety of imported products and a small hot foods section. There is a large section for refrigerated vegetables and other products along the wall and in the middle area. Prices feel reasonable compared to its competitors. There are stairs at the entrance, so it is not accessible for those in wheelchairs.

I have been a regular customer but my experience on 24 December 2:51 PM that almost result in CALLING THE POLICE was extremely disappointing. The entire checkout process—where I scanned the item and made payment—was captured by the security cameras, and despite this, the issue was only resolved after my husband suggested contacting the police, following nearly an hour of unnecessary dispute caused by the store’s system failure and poor handling by staff. I visited the store to purchase a bag of dumplings and used one of the self-checkout machines. I scanned the item and paid using Apple Pay. The card terminal showed “Approved”, and the transaction immediately appeared as in both my Apple Wallet and pending in my Amex app, which is completely normal for Amex transactions as it could take days to post. However, immediately after the payment was approved, the self-checkout system malfunctioned. The checkout application suddenly closed, the screen returned to the computer desktop, and no receipt was printed. I approached the cashier to explain the situation since I want a receipt. One staff was already aware that the self-checkout machine was having issues and were directing other customers to use another machine while fixing it. Staff checked their internal system and said they could not find the transaction. I understand that this may have been caused by the system crash,but despite this, the old lady staff gave me the roughest time throughout the entire process. I showed her my phone with clear transaction records displayed in Amex app, showing that the payment had been approved and was pending. She repeatedly insisted that because the transaction was pending, I had not paid and could not take the item. Due to her limited English, I tried to explain to the other staff multiple times to calmly explain that Amex transactions commonly remain pending before posting, and I even showed other same-day transactions that were also pending at the time. Despite this, she continued insisting (in Korean, which I do not understand) that I had not paid. Only two staff members spoke English, making the communication extremely difficult and frustrating. Another staff member who spoke English attempted to mitigate the situation and suggested that I pay again and return the next day for a refund if I was double-charged. I explained that I could only agree to this if the store could provide written confirmation guaranteeing a refund if double charged,, especially since no receipt was issued and all communication is VERBAL. This reasonable request was refused. My husband later arrived and suggested leaving our phone number and taking the item so the store could contact us if the payment truly did not go through the next day. This was also refused. By this point, I had already spent an excessive amount of time in the store over an item worth $6.49. Only after we suggested calling the police did staff finally allow us to leave with the item. In total, five staff members were involved, and I was stuck in the store for nearly an hour, being accused of not paying all because of a broken self-checkout machine and a lack of understanding of card payment processing. Being repeatedly told that I had not paid, despite showing clear proof on my phone, was extremely upsetting and embarrassing. For the record, the transaction is no longer pending and has now successfully posted on my Amex account, confirming that payment did in fact go through. This situation was handled very poorly and reflects serious issues with system reliability, staff training, and customer service. This experience has completely damaged my trust in this store, and I will not be returning.

For those passionate about Asian culture and good food, Young's Galleria is a great market option in the region, offering a selection of excellent products, from home-cooked foods to ready-to-eat meals. Unfortunately, the store doesn't have ramps for customers with disabilities, and instead has steps, making entry difficult. The market has hygiene areas, a grocery store, a bakery, prepared foods, refrigerated foods, frozen foods, produce, and other items. The staff is very friendly and always willing to answer questions. For those passing through, buses run regularly to Midtown and Downtown. It's also close to subway stations. If you're driving, there are some private parking lots in the area.

I visit this market quite often. I like the variety — it’s a good place to diversify my regular diet, and sometimes I also come here to buy cosmetic products. However, my recent experience is the reason I decided to write this review. I encountered a price discrepancy between the shelf label and the checkout price. As shown in the photo with the napkins, the shelf tag clearly stated a price of $2, but at the register the same item was charged as $3. The difference itself is not significant, but the mismatch and the cashier’s refusal to adjust the price to what was displayed was very disappointing. It raises the question: why are products displayed with one price if customers are expected to pay more at checkout? This may be a marketing tactic, but it is frustrating and misleading. I also suspect this issue may not be limited to napkins and could apply to other products as well. Will I come back? Probably yes, but I will be checking prices very carefully. If this happens again, I will most likely stop shopping here and will not recommend this store to others, as it starts to feel like a scam. Pros: • Large variety of Asian food • Good ready-to-eat food (such as sushi, chicken dishes, etc.) • Discounts available after a certain time Cons: • Price discrepancies between shelf labels and checkout

Lives up to the name "Express", the store manages to cramp quite a bit of product into a small square footage without feeling claustrophobic or clutered. The usual hot food staples are all present, tteboki, gimbab, sushi, poke bowls, fried chicken, savory pancakes and more. Good drink selection, snacks and even a small section for health and beauty products. There is no wheelchair ramp access.