THE FACE SHOP

A disgrace of a business. Patiently browsing after work waiting for a dinner esrbation here, looking at the selection when, after handling a bottle of body wash,n which I discover is broken after opening the lid, I was accused by the workers of breaking the dispenser on a bottle that I had just handled. I say that I didn't break the bottle but the worker doubles down and says that she saw her co-worker saw me do it. I then say to check the cameras because I didn't do it after that the worker retreated to hiding behind the counter with her other co-worker. If you're going to accuse your customers of things without certainty be prepared to come with the actual facts. Unprofessional and a disgrace. This is what happens when you hire teenagers.

The worst service I’ve received in years. Has NOTHING to do with traditional Korean politeness or hospitality. It is a shame that they sell BTS products, since the employees are rude and unprofessional. I wanted to buy a BTS apron that was hanging by itself. So I asked an enployee to show me where I could get one. She asked me if I wantes a NEW one. I mean, do people actuallt come to shop for “oldl ones for that kind of price? I said “Of course”. Then she just waved her hand in some vague direction and disappeared. When I failed to find what I was looking for, I said “Could you PLEASE take me where it is?” Walking me to where those aprons were stacked turned out to be a whole new level of “doing a favor” for that young lady… I do not really understand. Aren’t these employees looking to SELL their stuff? Why is this attitude? At the register I complained that the lady helping me was not really “helpful”, and in return I heard “Oh, but the CUSTOMERS have to show respect first”. But… how much more are you supposed to “show”? Regular phrases like “hello, excuse me, could you please show me, I would like to, etc.”, are they not working anymore? What does one have to do to be actually “served” in a store?

Decent store with a good selection of skincare products. I found what I was looking for, but the overall shopping experience felt pretty average and the staff wasn't very engaging.

First timer : was walking through 32 nd street and found this shop .. looked a good shop for various facial products . Lots and lots of face packs .. got some to test out z price was a bit high though. Serums costed about 40$ .. very nice location . Very close to Penn station : service was average . Overall a decent experience..

The Face Shop is a Korean cosmetics store located in the heart of K-Town. The store has a robust range of Korean skincare products, all organized together based on brand. The workers circulate around and are available to help make recommendations, though sometimes it may take a while due to the amount of people in the store. They also sell other Korean products, such as BTS plushies and other items. One downside is the cost of Korean skincare is very expensive, and it isn't the fault of the store, but overall it does get quite expensive. The Face Shop also has its own line of skincare you can buy.