UME COSME

If only I had read previous reviews detailing racist encounters it could have spared my younger sister of being subjected to such a dehumanizing experience at this "establishment" and ending her night in tears. We entered and browsed around for a while, paid for our items, a total of $130, and exited the store like any other time we've made a purchase at many other establishments. A few steps outside the store we get chased and accosted by an employee claiming my younger sister had stolen a nail polish, a nail polish that my sister decided she no longer liked and returned it to another sales associate, who took the item, and that was the last we saw of it. The manager Fifi kept trying to excuse her staff's behavior under the guise that they had previous instances of theft, and just wanted to be sure. Previous encounters with thieves don't give you the right to subject paying customers to racial profiling. It also doesn't excuse your sales associate attempting to stop me from re-entering to seek an explanation by bear hugging my arm and pulling me back. I really wish to understand what kind of establishment is being run here. I caution those who don't wish to experience such racial profiling to avoid this poorly run establishment at all cost.

I visited UME COSME in search of home essentials and was pleasantly surprised by their impressive selection of skincare products. The store offers a wide range of cosmetics, with a particular emphasis on Korean skincare products, including face masks, serums, and moisturizers, all neatly organized and reasonably priced. This unexpected discovery has made UME COSME one of my preferred destinations for beauty products. I highly recommend visiting the store.

this place is good, they have a good selection of products but the employees are very cold. i've got here multiple times, even friends i've brought with me have said the same thing! if you are poc they're literally follow you around to make sure you're not stealing, especially if you're looking at products near the exit. the store is also smaller which is completely fine, but if they need to squeeze by you they do not say excuse me they just shove you. i've even brought my mom here and she's said the same thing. i'll keep coming here for the selection, but my expectations with the employees are low because of so many weird experiences with them. @poc if you want a great skincare shopping experience with a really good selection still, i highly recommend sukoshi on the upper east side! their staff is diverse and alot more friendly.

Love the products. But the cashier was really out of it.. She acted kinda agressive. When I was checking out she handed my receipt rudely, and I was being followed in the store. So is that a new thing going on? I’ve been to the store multiple times. I’d prefer not to feel as if I’m being profiled. I’m hoping that guy is new and hasn’t gotten the memo that racism is not cool.

I absolutely love this place. I come here all the time since they carry all of the Tirtir shades, including the ones they added in newer releases like shade 29c! I was so disappointed when I bought the same foundation from Ulta - couldn’t get anyone to help me and they ended up selling me an opened foundation. When I walked into Ume Cosme, however, within just a minute or two of looking for the right foundation shade, one of the women working there was so kind and helpful and perfectly shade matched me! I’ve never been shade matched this perfectly ever - she also gave me incredible recommendations for primer that I’ll need to go back to get! I love coming here and will be back! Everyone is so kind, helpful, and the store is so cute and welcoming. The prices are also perfectly reasonable. I unfortunately didn’t catch the name of the woman who helped me today, but she was very kind and helpful!