W Cosmetics Burwood

I’m new to Korean beauty and went into the W Cosmetics store in Burwood to purchase some lip products recommended to me during a Korean Colour Analysis session. I don’t know her name but there was a young lady who assisted me with finding the colours and showed me another brand and recommend a couple of shades to me. She was so busy and still made the time to assist me. She was warm, friendly, and I felt like she went above and beyond to help me make the right decision :) Thank you

I was served this morning by Amie, and I just want to say she did an amazing job. It was clearly very busy and they seemed short-staffed, but the young lady remained patient, professional, and incredibly knowledgeable. I will definitely be coming back for more.

⭐⭐⭐⭐⭐ I had an amazing experience with the lovely girl Nancy at W Cosmetics. She is incredibly kind, friendly, and truly serves customers from the heart. Nancy has excellent knowledge of all the products and knows exactly what suits each person and every skin type. I always take her advice whenever I visit the store because I fully trust her recommendations and feel very comfortable with her guidance. I genuinely look forward to finding her there every time I visit, as she always provides the best service and makes the whole experience exceptional. Thank you, Nancy, for your professionalism and beautiful attitude 🤍

had an amazing experience with charlotte, she assisted me patiently while i was searching for new products that helped with my combination skin. she also went out of her way to explain skincare steps to me, being considerate of the fact that i’m new to skincare. love this store and the service!

On 26 December 2025, I was looking to purchase 2 x Cle De Peau Beaute Correcting Cream Veil SPF 25 N and asked the staff if the price would be $79.20 each after the 20% discount. The staff confirmed that it would be. However, after paying for the products, I checked my items and discovered that one of the two was incorrect. When I informed the staff, they happily exchanged it for the correct product. After the exchange, I checked my receipt and found that I had been charged incorrectly. They charged me the price of the incorrect product, which was $96 each, instead of the confirmed price of $79.20. I quickly pointed this out to the staff, who explained that it was a new product, hence the higher price. I reminded her that I had confirmed the price with her before making my purchase and requested a refund if that was not the case. The staff said that it was a system error and refunded the difference back to my original payment method. However, they did not refund the 0.82% credit card surcharge that was applied to my original purchase. Overall, I found the entire process very disappointing, as it reflected unprofessionalism. The staff did not take responsibility for the error and instead blamed it as a system issue, which I found unacceptable. I advise all customers to carefully calculate the total price of their purchases and check that it matches the amount shown at payment before paying for their purchases.